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Queue Free Service

QFS

Step-by-step guidance for deposits, mobile loans, loan payments and withdrawals.

1

Mobile Loans

Current legacy requirements: at least KSh 80,000 in deposits, no guarantor, with application and disbursement through the phone. Instant Loan is published at up to KSh 50,000 over six months; Mobi Loan at up to KSh 20,000 over one month.

2

Deposit money into your savings account

Use M-Pesa to deposit into your QFS savings account.

  1. 1. Open M-Pesa and choose Pay Bill.
  2. 2. Enter business number 322500.
  3. 3. Enter account 21 followed by the required account/member reference as applicable.
  4. 4. Enter the amount to deposit.
  5. 5. Enter your M-Pesa PIN.
  6. 6. Review the details and confirm the transaction.
3

Borrow a Mobile Loan

Use the QFS USSD menu to request an eligible mobile loan.

  1. 1. Dial *276*21#.
  2. 2. Choose option 9.
  3. 3. Choose option 2.
  4. 4. Enter the two-digit loan type code shown for the product you want.
  5. 5. Enter the number of instalments using two digits, for example 06 for six instalments.
  6. 6. Enter the amount requested.
  7. 7. Enter your QFS PIN and follow the confirmation prompt.
4

Pay your Loans

First ensure funds are available in your QFS savings account, then transfer them to the relevant loan account.

  1. 1. Dial *276*21#.
  2. 2. Choose option 6 for Funds Transfer.
  3. 3. Choose option 2 to transfer to one of your own MPA accounts.
  4. 4. Enter the two-digit loan account code for the loan you are paying.
  5. 5. Enter the payment amount.
  6. 6. Enter your QFS PIN.
  7. 7. Review and confirm the transfer.
5

Withdraw cash

Use QFS to initiate an eligible cash withdrawal.

  1. 1. Dial *276*21#.
  2. 2. Choose option 1 for Cash Withdrawal.
  3. 3. Enter the amount and continue with the confirmation prompts shown on your phone.